Refund Policy
1. Return Eligibility
- Returns are accepted within 7 days of delivery.
- Item must be unused, unwashed, and in original condition with all tags, packaging, and labels intact.
- Innerwear, socks, and items marked “Final Sale” or “Non-Returnable” on the product page are not eligible for return.
- Items showing signs of wear, alteration, or damage caused after delivery will not be accepted.
2. How to Initiate a Return
- Go to My Orders on Kasoor.in and select “Return / Exchange” against the relevant order.
- Alternatively, email us at [email protected] or WhatsApp us at [phone number] with your order ID and reason for return.
- Once approved, a pickup will be arranged from your delivery address (where serviceable), or you may be asked to self-ship the item.
3. Refund Process
- Once the returned item is received and quality-checked at our warehouse, refunds are processed within 5–7 business days.
- Refunds are issued to the original payment method (card/UPI/net banking). For Cash on Delivery orders, refunds are made via bank transfer or UPI — you’ll be asked to share your bank details.
- It may take an additional 3–5 business days for the amount to reflect in your account, depending on your bank.
| Payment Mode | Refund Method | Timeline |
|---|---|---|
| Prepaid (Card/UPI/Wallet) | Original payment source | 5–7 business days |
| Cash on Delivery | Bank transfer / UPI | 7–10 business days |
| Store Credit (optional) | Kasoor wallet | Instant on approval |
4. Exchanges
Need a different size or colour instead of a refund? Select “Exchange” while raising your return request. Exchanges are subject to stock availability. If the item is out of stock, we’ll process a refund instead.
5. Damaged, Defective, or Wrong Item Received
- If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/video of the product and packaging.
- Verified claims are eligible for a free replacement or full refund, including shipping charges.
6. Non-Refundable Situations
- Change of mind after the 7-day window has passed.
- Products damaged due to misuse, washing, or alteration by the customer.
- Items purchased during clearance/final sale, unless defective.
7. Shipping Charges
Original shipping charges (if any) are non-refundable, except in cases of damaged, defective, or wrongly shipped items. Return shipping is free if the reason for return is our error; otherwise a nominal reverse-pickup fee may apply.
8. Cancellations
Orders can be cancelled free of charge as long as they haven’t been shipped. Once shipped, the order cannot be cancelled but can be returned after delivery as per this policy.
9. Contact Us
For any return or refund related queries, reach out to us at [support email] or [support phone/WhatsApp], Monday–Saturday, 10 AM – 6 PM.